This Privacy Policy describes how personal data is collected, used, stored, and protected by BIGTENT OUTDOOR EQUIPMENT LTD., operating under the brand outdoorcookwarestore, when you visit or make a purchase from www.outdoorcookwarestore.com.
This policy is established to comply with applicable data protection laws, including the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and the European Union General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
1. Data Controller Identification
BIGTENT OUTDOOR EQUIPMENT LTD. serves as the Data Controller responsible for your personal information.
- Brand Name: outdoorcookwarestore
- Data Controller Entity: BIGTENT OUTDOOR EQUIPMENT LTD.
- Corporate Registration Number: 763159118-BC1157850 (British Columbia, Canada)
- Registered Address: 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada
- Privacy & Support Contact: camp@outdoorcookwarestore.com
- Telephone Contact: +1 6042770100
- Official Website: www.outdoorcookwarestore.com
2. Personal Data Collected
We collect and process personal data necessary for completing transactions, fulfilling orders, and providing customer support on www.outdoorcookwarestore.com:
- Identity & Contact Information: Full name, billing address, shipping address, email address, and contact telephone number.
- Transaction Details: Purchase history, order references, items purchased, and transaction timestamps.
- Technical & Usage Data: Internet Protocol (IP) address, browser type, device information, operating system, and interaction records with our website via essential functional cookies.
3. Purpose & Legal Basis for Data Processing
We process personal data under the following legal bases:
- Contractual Necessity: Processing is required to fulfill purchase orders, process transactions, arrange order delivery, and provide post-purchase customer support.
- Legal Obligation: Processing is required to comply with statutory accounting, taxation, anti-fraud, and commercial reporting laws in Canada and the European Union.
- Legitimate Interests: Processing is conducted to maintain website stability, verify order legitimacy, and prevent fraudulent transactions.
4. Payment Processing
All monetary transactions conducted through www.outdoorcookwarestore.com are handled by our primary payment processing provider, Stripe.
- Role of Payment Processor: When placing an order, your payment credentials and transaction information are submitted directly to Stripe for credit/debit card processing, identity verification, and anti-fraud screening.
- Financial Data Handling: outdoorcookwarestore and BIGTENT OUTDOOR EQUIPMENT LTD. do not store, view, or retain full credit card numbers, CVVs, or sensitive payment credentials on our servers. Financial data processing is governed directly by Stripe under strict international security standards, including Payment Card Industry Data Security Standard (PCI-DSS) compliance.
5. International Data Transfers
As BIGTENT OUTDOOR EQUIPMENT LTD. is incorporated in Canada and services customers in the European Union, European Economic Area (EEA), and the United Kingdom, your personal information may be stored or processed outside the EEA.
Data transfers from European jurisdictions to Canada are protected under the European Commission’s adequacy decisions, which recognize Canadian privacy standards under PIPEDA as offering adequate data protection. Where third-party infrastructure operates globally (such as Stripe for transaction processing), data transfers are secured through Standard Contractual Clauses (SCCs) and robust organizational controls.
6. Data Retention Period
BIGTENT OUTDOOR EQUIPMENT LTD. retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including legal, statutory, accounting, and tax compliance requirements.
- Transaction & Billing Records: Retained for seven (7) years following completion of the relevant transaction to comply with statutory taxation and accounting obligations under Canadian tax legislation (Income Tax Act) and European commercial regulations.
- Customer Support Inquiries: Retained for up to two (2) years from the date of final communication to assist with ongoing customer service queries.
- Technical & Log Data: Functional access logs are retained for a maximum of twelve (12) months before automated deletion or anonymisation.
Upon expiration of the applicable retention period, personal data is securely erased, destroyed, or anonymised.
7. Data Subject Rights (EU & Canadian Residents)
Under PIPEDA and the GDPR, customers residing in European jurisdictions and Canada possess specific rights regarding their personal data:
- Right of Access: You may request access to the personal data we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal records.
- Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to statutory retention requirements for financial and tax records.
- Right to Restriction & Objection: You may request restriction of processing or object to data processing based on legitimate interests.
- Right to Data Portability: You may request a structured copy of your personal data in a standard format.
To exercise any of these statutory rights, please send your request in writing to camp@outdoorcookwarestore.com.
8. Data Security Measures
BIGTENT OUTDOOR EQUIPMENT LTD. maintains administrative, technical, and physical safeguards appropriate to the sensitivity of personal information collected. We employ encryption protocols for online transmission of order data and limit access to personal data strictly to authorized personnel and verified service providers.
9. Privacy Policy Updates & Contact
BIGTENT OUTDOOR EQUIPMENT LTD. reserves the right to revise this Privacy Policy to reflect operational, legal, or regulatory updates. Any amendments will be published directly on www.outdoorcookwarestore.com with an updated effective date.
For questions, requests, or concerns regarding your privacy and personal data, please contact:
BIGTENT OUTDOOR EQUIPMENT LTD.
Attn: Privacy Officer
904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada
Email: camp@outdoorcookwarestore.com
Phone: +1 6042770100